Question 1

Is my passport safe with you?

Accepted Answer

For sticker visas we collect and return your passport by tracked, insured courier and you get the tracking number when it is picked up. For e-Visas and visas on arrival your passport never leaves you — we only need a scan.

Question 2

What happens if my visa is refused?

Accepted Answer

Our service fee is refunded in full. The government fee is charged by the consulate and cannot be refunded by us or anyone else, which is why we tell you the refusal risk before you pay rather than after.

Question 3

How early should I apply?

Accepted Answer

Two weeks is comfortable for an e-Visa. For Schengen and the UK, start 45 to 60 days ahead — appointment slots, not the decision itself, are usually what delays a trip.

Question 4

Can you guarantee approval?

Accepted Answer

No, and nobody honestly can. Consulates decide. What we can do is make sure your file is complete, correctly formatted and filed with the right mission, which is what most refusals turn on.

Question 5

Do you handle families or groups?

Accepted Answer

Yes. Add every traveller to one application and you get a single reference, one invoice and one thread for the group.

Question 6

What if I have been refused before?

Accepted Answer

Declare it. An undeclared refusal that surfaces later is a far bigger problem than a declared one, and we will help you address the original refusal ground properly.

Question 7

How do I know my documents are secure?

Accepted Answer

Documents are stored privately and are never reachable from a public URL. Access is checked on every request and every download is logged with the user, time and IP.

Question 8

Do you offer travel insurance?

Accepted Answer

We can arrange the medical cover Schengen and some other missions require. It is optional where not mandated, and we will tell you which case you are in.

Question 9

Are you a government body?

Accepted Answer

No. We are a private filing service and are not affiliated with any government, embassy or consulate.

Frequently asked questions